We missed some attendance because I allowed my students tuition to lapse, what should I do?
Frequently Asked Questions
If tuition is not paid after one month is missed, you will be sent an invoice with the late month and the current month due immediately. If not paid before the 1st day of the third late month, your account will be canceled, and your student(s) will be withdrawn.
If your account was canceled and you wish to reinstate it along with your student’s enrollment, please follow these steps. First, go to the homepage and log into your account. If you intend to keep the same plan, navigate to “Tuition Subscription” on your dashboard and click “Resubscribe.” This will reinstate the previous plan. If you need a different plan, click “Enroll Today” at the top of the site and complete the enrollment process for a new plan to reactivate your account. Your students should already be linked to your account, so there is no need to add them again or re-upload any documents unless you are adding a completely new student to your account. Please note that re-enrolling may involve paying an enrollment fee and settling any missed months of attendance to record said attendance.
If your students do not appear on your account or if you have any questions, please contact us for assistance. We will add your students back and address any inquiries. If you find that you do not have an account with us, first ensure you are using the correct email address used during the initial enrollment. If that is not the issue, click “Enroll Today” to start the enrollment process. If you remain unsure, feel free to contact us, and we will look up your previous account for you.