This could be due to several reasons. First, ensure all the required documents are uploaded to the appropriate document slots on the student’s profile, or that you have checked the exemption waiver box upon enrollment, in place of uploading the health documents. The slots are as follows:

1. Age verification- Birth certificate, passport, baptismal certificate, etc. (Not required for students who have ever attended any other school before, including HAFS)
2. Health Certificate (School Physical), State exemption waiver, or our certificate of exemption. (Required for ALL students)
3. Immunization Certificate, State exemption waiver, or our certificate of exemption. (Required for ALL students)

Second, if you’ve already uploaded the documents, the student’s profile will still say “Pending” until we can verify and change the status to “Enrolled.” If, after two business days, the account has still not been updated, please contact us.

If you have pre-registered for an upcoming school year, your student will be in pending status until September 1 of the upcoming school year for which you have registered. If you’d like to change your pre-registration to the current school year, please use the “Renew Now” link on the “Enrollment” page of your account.