I’ve uploaded the required documents, but my student’s profile is still “pending.”

Frequently Asked Questions

This could be due to a couple of reasons. First, make sure that ALL the required documents were uploaded to the appropriate document slots on the student’s profile. The slots are as follows:

  1. Age verification- Birth certificate, passport, baptismal certificate, etc. (Not required for students who have ever attended any other school before, including HAFS)
  2. Health Certificate (School Physical), State exemption waiver or our certificate of exemption. (Required for ALL students)
  3. Immunization Certificate, State exemption waiver or our certificate of exemption. (Required for ALL students)

Second, if you’ve already uploaded the documents the student’s profile will still say “Pending” until we are able to verify and change the status to “Enrolled.” If after two business days the account has still not been updated, please contact us.